Warranty Conditions

General Warranty Conditions for ALL Bossino Products


Castle Bay's obligation to the customer under these warranties shall be limited, at its option, to replacement or repair of items covered by these warranties. This is a product warranty only. Castle Bay Sinks shall not be responsible for consequential or incidential damage occasioned to counters, tile, marble or other contiguous surfaces through removal of defective product or during reinstallation of replacement product, or for labour or other incidental costs and outlays associated with any of the removal, or reinstallation of product, or its return to Castle Bay.


Prior to return or repair of covered Items, the customer must obtain a return goods authorization number from Castle Bay and at Castle Bay's option, return the item freight prepaid at the customer's expense. Any covered item repaired or replaced under these warranties will be returned prepaid standard freight to the original point of shipment.


Damage to any part of this system because of misuse, misapplication, negligence, alteration, accident, installation, or operation contrary to our instructions, incompatibility with accessories not provided by Castle Bay, or damage caused by freezing, flood, fire, or Acts of God are not covered by this warranty. In all such cases, regular charges will apply. The product should be closely monitored after initial installation and installed in accordance with plumbing codes in your area when and where applicable. This limited warranty does not include service to diagnose a claimed malfunction in this unit. This warranty is void if the claimer is not the original purchaser of the unit or if the unit is not operated under normal municipal water or well water conditions.


We assume no warranty liability in connection with this system other than that specified herein. This warranty is in lieu of all other warranties, expressed or implied, including warranties of fitness for a particular purpose. Castle Bay?s liability hereunder shall not exceed the cost of the product. Under no circumstances will Castle Bay be liable for any incidental or consequential damages or for any other loss, damage or expense of any kind, including loss of use, arising in connection with the installation or use or inability to use the covered items.




DISCLAIMERS AND NON-APPLICABILITY OF THE WARRANTY


All technical data and information are provided as a public service to customers of Castle Bay. Prices and specifications of Castle Bay's products are subject to change without notice or obligation. Castle Bay may also change or discontinue models of its products without notice or obligation. While Castle Bay endeavors to provide you with accurate information and descriptions of its products, accuracy and completeness cannot be guaranteed. Castle Bay is not responsible for, nor does it have any liability for any mistakes or typographical errors, including liability for incidental, consequential, or special damages. All products should be inspected, checked, and measured before any improvements or alterations are done in anticipation of or preparation for installation. Castle Bay assumes no liability for the use of such information or for any damages incurred through its use or application. Nothing contained in this publication is to be construed as contractual or providing any form of warranty or representation on the part of Castle Bay.

EXCEPT AS OTHERWISE PROVIDED ABOVE, CASTLE BAY MAKES NO WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.



CASTLE BAY ASSUMES NO LIABILITY WHAT-SO-EVER WITH RESPECT TO COMPLIANCE WITH BUILDING CODE OR PLUMBING CODE REQUIREMENTS IN ANY JURISDICTION WHERE PRODUCT IS, OR IS INTENDED TO BE INSTALLED AND ALL SUCH COMPLIANCE MATTERS SHALL BE THE RESPONSIBILITY OF THE CONSUMER, OR CONSUMER'S INSTALLER.





CLICK HERE TO FILE WARRANTY CLAIM ONLINE.



Click below to download a complete version of the Warranty. Please read to become familiar with company and consumer obligations.

  • ALL FAUCETS & SHOWERS PRODUCTS
  • RANGEHOODS PRODUCT


  • RESOURCES/FAQ


    HOW TO MAINTAIN BOSSINO FAUCETS?

    A beautiful designed kitchen or bath faucet is a great investment, and, with minimal care, it can continue to add value to your home for years to come. Here are some of our best tips for maintaining your faucet and keeping it clean.

    Click here to read care and maintenance instructions.






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